Internet-scale file conversion.

Privacy Policy for ConverterHQ

ConverterHQ operates an online file conversion service that lets you upload files, convert them to another format, and download the results.

This Privacy Policy explains what information we collect, how we use it, and the choices you have.

We prioritize privacy, security, and minimal data retention in the operation of our service.

Information We Collect

Files you upload and the converted output files generated by the service.
Conversion metadata such as file size, format, timestamps, and processing status.
Account information for registered users, such as email address and account settings.
Usage and technical data, such as IP address, device details, and request logs.
Payment information is handled by third-party processors and is not stored directly by us.

Files are processed automatically to perform the requested conversion.
By default, no human reviews your files or conversion results.
Your files are not used for any secondary purpose beyond the conversion you request.
We do not use your files to train AI or machine learning models unless you explicitly opt in.

Files uploaded by anonymous users are automatically deleted after 24 hours.
Files uploaded by registered users are automatically deleted after 24 hours unless you delete them sooner.
Files uploaded via the API are automatically deleted after 24 hours unless your API plan specifies a different retention window.
You may delete your files manually through your account or by API request when available.
Backup and log data may be retained for a limited period for reliability, security, and compliance purposes.

We do not sell your personal information.

We do not share your files with third parties except as necessary to provide the service.

We do not use your files or content to train AI models without explicit consent.

We use hosting and infrastructure providers to operate and scale the service.
We use payment processors to handle billing and transactions securely.
We may use analytics tools to understand usage patterns and improve performance.

Essential cookies are used to enable core site functionality and security.
Optional analytics cookies help us understand how the service is used.
Where required by law, we request consent for non-essential cookies and provide opt-out options.

Data is protected in transit using encryption.
Access to systems and data is restricted to authorized personnel and services.
We use industry-standard security practices, but no system can be guaranteed 100% secure.

Access: You can request access to your personal data.
Rectification: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your personal data, subject to legal limitations.
Restriction: You can request limited processing in certain circumstances.
Portability: You can request a portable copy of your data where applicable.
Objection: You can object to certain processing activities.

We may process data in countries other than where you reside.

When we transfer data internationally, we apply appropriate safeguards as required by law.

Our service is not intended for children under the age required by local law.

Parents or guardians are responsible for monitoring their children's use of the service.

We may update this Privacy Policy from time to time and will post the updated version on this page.

The effective date of the current policy is 2026-02-01.

For privacy questions or requests, contact ConverterHQ at privacy@converterhq.io.

Please include sufficient details so we can verify your request.

If required by local law, we may provide additional contact or jurisdiction information.